Frequently Asked Questions
What are the different meal sizes?
Do you accomodate specific dietary needs / special requests?
We offer a weekly variety of diary free meals.
At this time, we do not offer custom meals.
We can generally accomodate basic special requests (no pork, no corn or beans, no grains). For special requests, please leave a note for us at checkout.
What comes with the meal plans / Can I pick and choose my meals?
What is Keto?
Our Keto Meals, short for Ketogenic, are low carb, moderate protein, high-fat meals designed to put the body into a state of ketosis. Entering ketosis allows the body to run off of ketones produced by the liver.
When is the order deadline / When will my order be delivered / When can I pick my order up?
ORDER BY: A new menu is posted every Friday morning and is available to order from until 11:59pm the following Thursday.
DELIVERY: All orders placed by 11:59pm on Thursday will be delivered on Saturday evening for Crestview and Sunday for Pensacola, Gulf Breeze, Navarre, Cantonment, Pace, Milton, Perdido Key, and Lillian.
PICKUP: Orders placed for in-store pickup may be picked up Sunday from 12 - 4 pm and Monday from 11am - 5 pm at our main location at 3810 Barrancas Ave.
Please view our "Delivery Info" page for more information.
How will my meals arrive?
Is there a minumum order amount?
There is no minimum or maximum order amount for Pensacola and surrounding areas.
How often do you change your menu?
In order to keep things interesting, we change our menu every week! We are always working to come up with new and exciting meals for our valued customers.
How long will my meals last once I receive them?
Most meals will last 5-7 days in the refrigerator or 4 weeks frozen (see next question). If you do not freeze your meals, please eat by the "Enjoy Date" on the label. Since our food is made fresh and without preservatives, sometimes a meal may go bad sooner than the recommended date. We suggest eating any seafood dishes at the beginning of the week to guarantee optimal freshness.
Can I freeze my meals?
For optimal freshness, flavor, and texture, we think it is best to avoid freezing meals but they may be frozen if needed. If you choose to freeze your meals we recommend wrapping them in plastic wrap to help prevent freezer burn. To defrost your meals, please leave them in the refrigerator overnight then heat according to the suggestion on the package.
What type of packaging is used for the meals?
All meals are packaged fresh in BPA free and microwave safe plastic containers.
How do I re-heat my meals?
All meals will be labeled with reheating instructions. For frozen meals, we recommend leaving you meal in the fridge overnight to defrost before re-heating.
Refund and Return Policy
Due to the nature of our product, we are unable to accept returns. If you are not satisfied with a meal please contact us and let us know. We like to do all we can to provide the best product to our customers and cannot fix problems we don't know about. Should you ever receive the wrong order or are missing part of your order, please contact us immediately and we will do all we can to correct the issue.
If there is ever an instance where bad weather is expected to strike we may decide to cancel and refund all orders for the week or move our delivery day. In any event where this may occur, you will be notified. If we choose to move delivery days, you will have the option to cancel your order. We thank you for your understanding!