Frequently Asked Questions
What is Paleo, Primal, and Whole30?
Both Paleo and Primal style diets are focused on clean, healthy eating. These diets encourage eating lots of vegetables, protein, fruits, nuts, seeds, and healthy oils and fats. They both recommend eliminating gluten, corn, refined sugars, and processed foods, and recommend regular exercise and minimal alcohol intake. The big difference between the two: Paleo completely eliminates dairy, legumes, and grains. Strict Paleo eliminates potatoes (we consider potatoes an OK Paleo food and you will see them regularly on our menu). Primal allows for potatoes, and occasionally, long grain white rice, legumes, and raw or fermented dairy. So where does Whole30 fit in? Whole30 is a 30 day (or longer) elimination diet designed to help the body reset. It is very similar to a strict Paleo diet (although potatoes are completely Whole30 compliant) with a few added restrictions. Paleo only restricts refined sugars and still allows for natural sweeteners such as honey or maple syrup, Whole30 eliminates these items. Whole30 also advises against trying to make compliant versions of junk foods and desserts. Whole30 is not intended to be a permanent practice while Paleo and Primal are a lifestyle. Here at Primal Nosh, we tend to live a more Primal lifestyle although most of our menu items already are or have a Paleo or Whole30 compliant option.
What is Keto?
The Keto diet, short for Ketogenic, is a low carb, moderate protein, high-fat diet designed to put the body into a state of ketosis. Entering ketosis allows the body to run off of ketones produced by the liver.
What are the different meal sizes?
When is the order deadline?
A new menu is posted every Friday morning and is available to order from through 9PM the following Thursday. All orders must be placed by 9PM on Thursday for the following Sunday/Monday local delivery or Monday shipping.
When is my order delivered or shipped and how will my meals arrive?
If I selected store pick up, when can I pick my meals up?
Orders are available for pick-up the Monday following menu closing from 10:30am-6:30pm and Tuesday-Wednesday following menu closing from 10:30-2pm.
How often do you change your menu?
In order to keep things interesting, we change our menu every week! We are always working to come up with new and exciting meals for our valued customers.
How long will my meals last once I receive them?
Most meals will last 5-7 days in the refrigerator or 4 weeks frozen (see next question). If you do not freeze your meals, please eat by the "Enjoy Date" on the label. Since our food is made fresh and without preservatives, sometimes a meal may go bad sooner than the recommended date. We suggest eating any seafood dishes at the beginning of the week to guarantee optimal freshness.
Can I freeze my meals?
For optimal freshness, flavor, and texture, we think it is best to avoid freezing meals but they may be frozen if needed. If you choose to freeze your meals we recommend wrapping them in plastic wrap to help prevent freezer burn. To defrost your meals, please leave them in the refrigerator overnight then heat according to the suggestion on the package.
What type of packaging is used for the meals?
All meals for local delivery are packaged fresh in BPA free and microwave safe plastic containers.
All meals to be shipped are packaged on eco-friendly plates, vacuum sealed in BPA free plastic, and arrive frozen.
How do I re-heat my meals?
All meals will be labeled with reheating instructions. For frozen meals, we recommend leaving you meal in the fridge overnight to defrost before re-heating.
Refund and Return Policy
Due to the nature of our product, we are unable to accept returns. If you are not satisfied with a meal please contact us and let us know. We like to do all we can to provide the best product to our customers and cannot fix problems we don't know about. Should you ever receive the wrong order or are missing part of your order, please contact us immediately and we will do all we can to correct the issue.
If there is ever an instance where bad weather is expected to strike we may decide to cancel and refund all orders for the week or move our delivery day. In any event where this may occur, you will be notified. If we choose to move delivery days, you will have the option to cancel your order. We thank you for your understanding!